Experience & Impact

Our team’s impact spans billion-dollar restaurant systems, luxury retail, healthcare leadership, and global specialty brands. Together, we bring decades of proven results across strategy, operations, people, and brand building. 

• Chipotle Mexican Grill – Led a $1B+ regional business across 400+ restaurants; improved throughput and guest satisfaction; built a pipeline of future leaders.
• Rubio’s Fresh Mexican Grill – Scaled from 40 to 225+ units, opened new markets, and drove menu innovation.
• Jack in the Box – Supported 2,500+ franchisees nationwide; delivered multimillion-dollar savings through kitchen, labor, and equipment design.
• The Coffee Bean & Tea Leaf – Full P&L for 200+ cafés; created global training systems to support new market entry across Asia, the Middle East, and Europe.
• Argo Tea – Expanded through international licensees; designed operational systems to support global growth.
• McDonald’s – Built early career foundation in people, systems, and service excellence.

• Executive Coaching – Designed and delivered coaching programs that strengthened executive performance, improved resilience, and built sustainable leadership pipelines.
• Leadership Development – At UCI Health and Kaiser Permanente created enterprise-wide leadership initiatives that increased team engagement, retention, and operational reliability.
• Education & Mentorship – Serves as Assistant Dean of Nursing Education at UCI, adjunct faculty at Vanguard University, and completed executive education at Harvard Business School and USC Marshall.
• Organizational Impact – Guided senior leaders through growth and transformation, embedding accountability, collaboration, and people-first cultures that drive results.

• Apple, Nordstrom, Godiva – Shaped customer experience and operational strategy at world-leading retail brands.
• Chipotle Mexican Grill & Coffee Bean & Tea Leaf – Translated high-touch retail principles into scalable restaurant operations.
• Built and scaled multi-unit retail models, balancing luxury service with profitability.
• Partnered with clients to design customer-centric retail and restaurant experiences that strengthen brand equity.